Refund & Return Policy

Effective Date: 01 January 2026

At ELVION INNOVATIONS LLP, we strive to provide high-quality services and customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds or returns may be processed.

1. Nature of Services

As we primarily provide professional services and/or digital solutions, most of our offerings are non-tangible and customized in nature. Therefore, returns may not apply in the traditional sense.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • Payment made by mistake (duplicate transaction)

  • Service not initiated within the agreed timeline

  • Project cancelled before work has started

  • Technical issues preventing service delivery

Refund requests must be submitted within 7 days of payment.

3. Non-Refundable Situations

Refunds will NOT be provided if:

  • Work has already started or been completed

  • Client fails to provide required information/content

  • Change of mind after project approval

  • Digital products already delivered or downloaded

  • Delay caused by client-side issues

4. Cancellation Policy

  • Cancellation requests must be sent via email to: seva@divyomm.com

  • If cancellation is approved before work starts, a partial refund may be issued after deducting administrative charges.

  • Once the project enters development phase, cancellation charges may apply.

5. Refund Process

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be credited via the original payment method.

  • Processing time may vary depending on banks/payment gateways.

6. Physical Products (If Applicable)

If physical products are sold:

  • Return requests must be made within 7 days of delivery.

  • Product must be unused and in original condition.

  • Return shipping charges may apply.

7. Contact Information

For refund or return requests, contact:

ELVION INNOVATIONS LLP
📞 +91 9833821122
📧 seva@divyomm.com